Return/Refund Policy

Customer Care

We at Just Jonna want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase, we will gladly accept items for exchange, refund or merchandise credit within 14 days.  If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags.  Please note used merchandise will not be accepted for refund or exchange unless defective.  Defective items will be replaced within 30 days.  If your item is defective, it will be replaced or repaired and shipped free of charge to you. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Defective items will be replaced within 30 days.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Credit Card Use. We accept:

  • American Express

  • VISA

  • MasterCard

  • Discover

  • PayPal
     

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.


Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

 

Site Pricing

All pricing listed on site is subject to change.

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Privacy & Safety Notice:

This privacy notice discloses the privacy practices for Just Jonna. This privacy notice applies solely to information collected by this website. It will notify you of the following:
 

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
     

  2. What choices are available to you regarding the use of your data.
     

  3. The security procedures in place to protect the misuse of your information.
     

  4. How you can correct any inaccuracies in the information.

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Information Collection, Use, and Sharing.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
 

Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.
     

Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, please contact us with any questions or issues.